Frequently Asked Questions

Ordering

How do I know which system is right for my space?

Start with our Space Planning Guide to assess your space type and functional needs. If you’d like personalised guidance, submit a brief via Start a Project and our team will recommend the right configuration.

Can I order individual components, or do I need to buy a kit?

Both options are available. SpaceTenet offers pre-configured kits for common setups as well as individual components for custom configurations and expansions.

Do you offer samples or material swatches?

Material samples for finishes and panel types are available on request. Contact us via the Start a Project page to request samples.

Compatibility & Expansion

Can I expand my system after purchase?

Yes. All SpaceTenet systems are designed for incremental expansion. Refer to the System Compatibility Guide to confirm which components are compatible with your existing configuration.

Are components from different systems interchangeable?

SpaceTenet’s four systems — Axis™, Frame™, Grid™, and Studio™ — are independent platforms. Components are not interchangeable between systems unless explicitly noted in the compatibility guide.

What if my ceiling height is non-standard?

Axis™ poles are adjustable within a specified range. For ceiling heights outside the standard range, contact us for custom pole options.

Installation

Do I need to drill into walls?

No. Axis™ floor-to-ceiling systems use tension mounting — no wall drilling required. Frame™ partitions use floor-standing base feet. Grid™ display panels do require wall mounting. See our Installation Guides for full details.

How long does installation take?

A single Axis™ pole with shelving typically takes 30–60 minutes. Larger configurations or Frame™ partition systems may take 2–4 hours. All systems are designed for self-installation with basic tools.

Can I hire someone to install my system?

Yes. SpaceTenet systems can be installed by any competent handyperson or interior fit-out contractor. For trade and commercial projects, contact us via Start a Project for installation support options.

Shipping & Returns

How long does delivery take?

Standard delivery timelines are listed on our Shipping & Delivery page. Lead times vary by product and configuration.

What is your return policy?

Full details are available on our Returns & Warranty page.

What if a component arrives damaged?

Contact our support team within 7 days of delivery with photos of the damage. We will arrange a replacement at no cost.